Our cancellation charges vary, depending on, how close to the pick-up time it was canceled
| Cancellation Time | Cancellation Charge* |
| Not Canceled ( No Show) ** | 100% |
| 2 hours to the pick-up time | 75% |
| 24 hours to the pick-up time | 50% |
| 48 hours to the pick-up time | 25% |
* Percentages apply to the base rate only, i.e., they do not apply to the gratuity, tax, etc.
* The largest applicable percentage predominates (over any other applicable percentage.)
** None of the above Cancellation Charge Exemptions apply to a "No Show" case.
A "No Show" is defined as when passenger and chauffeur do not meet as scheduled and the passenger does not immediately call from the pick-up area to inquire about the car.
Booking a ride closer than 2 hours to its pick-up time, assumes the 75% cancellation charge liability immediately after the booking is completed.
Booking a ride closer than 24 hours to its pick-up time, assumes the 50% cancellation charge liability an hour after the booking.
Booking a ride closer than 48 hours to its pick-up time, assumes the 25% cancellation charge liability an hour after the booking.